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A complete guide about amazon how to message seller

It’s crucial to comprehend the fundamental rules for Amazon communications before you start texting customers as an Amazon vendor. In addition to restrictions on what you can write in Amazon messages, there are various rules for proactive vs routine messages. In general, you are allowed to use the Amazon Message Center to send any message that is necessary to finish an order or answer to a customer service inquiry. If the item the customer purchased is now out of stock or if you want to offer a return, for instance, you can send them a message. You can easily learn about amazon how to message seller.

Messages that you can send within 30 days after the order’s completion are considered proactive, allowed messages. You may send a proactive allowed message for a number of reasons, including:

  • Verifying a custom product selection
  • resolving any orders-related issues that may occur
  • delivering an invoice to a client
  • requesting the data required to complete an order
  • sending inquiries about refunds from customers
  • requesting an honest evaluation from a customer
  • arranging for delivery of heavy or bulky objects

There are several things you shouldn’t put in these communications, so keep that in mind. Amazon sellers should avoid including certain things in approved messages, such as:

  • Unsecure external links that are necessary for the execution of orders
  • attachments not related to warranties, bills, or instructions
  • Requests for customers to unsubscribe from messages via logos that link to your website
  • Phone number and email address
  • following pixels
  • Separate pictures
  • Private information (in the form of text or images)

While it’s crucial to know how to check your Amazon messages, you also need to confirm that you’re abiding by the rules of the Amazon Message Center. If you don’t abide by these rules, your Amazon seller account may be suspended entirely or you may have your Amazon Message Center credentials temporarily revoked.

Do Amazon’s buyer-seller messages get read?

Buyers and sellers can connect with one another via the Amazon Message Center, but those messages must adhere to specific rules. Amazon will read messages between customers and sellers to make sure no regulations are being broken. Amazon makes use of this capability to keep tabs on correspondence between buyers and sellers and to assist in resolving any conflicts that may develop.

It’s critical to abide by all rules when using the Amazon Message Center since there may be consequences for breaking them. You can lose your ability to send messages or possibly your Amazon account if a seller complains one of your messages as breaking the messaging rules and Amazon agrees. When logged in, go to your Amazon account’s drop-down menu in the top right corner and choose “Your Account.” To access the Amazon Message Center, click “Message Center” in the “Email, messages, and advertisements” area. Customers may access all messages and critical alerts related to orders, shipping, payments, etc.